Our Policies

At Opal Orthodontics we believe that our policies should be easy to read and understand. Our customers have told us that our accessibility is refreshing.

​Ordering

Pay by credit card
Set up a​n account with us, and we will mail you an invoice, due within 30 days

Return Policy

Opal products may be returned within 60 days of shipping in the original, unopened packaging for a full credit. All returns must meet the following criteria:

  • Products must be unopened and unused in the original packaging. The product and packaging must be in resalable condition.
  • Products must be shipped prepaid and insured at full invoice value
  • Products must be packaged to prevent damage during transit to Opal. Opal reserves the right to refuse credit on damaged products.
  • A copy of th​e original invoice and a note explaining the reason for return must be included with the returned products
  • Opal may accept returns after 60 days, at its discretion, with a 20% restocking fee
  • Refrigerated materials cannot be returned
  • Custom products, such as band assemblies, cannot be returned
  • Items with shelf life must be returned with a reasonable shelf life remaining
  • Ultradent products (such as VALO) are subject to Ultradent's return policies

To arrange a return and obtain an RMA#, please call our customer service department at 888.863.5883


When returning products to Opal, please enclose a copy of the original invoice, and a note explaining the reason for return. Mark the RMA# on the box or invoice, and return to:


Opal Orthodontics
Attn: Returns Department
505 West 10200 South
South Jordan, UT 84095
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