What Makes Us Different
Every company tries to take care of the customer. However, Opal Orthodontics has made the commitment to build the best customer service team in the industry. We only hire individuals with extensive industry experience, so you can be sure that the first person to pick up the phone at Opal Orthodontics will be able to answer technical questions, offer alternative solutions and process orders in a timely, efficient manner. Currently, each member of Opal Orthodontics' customer service team has more than 10 years of experience in an orthodontic office.
Our policies are also refreshingly different. In our research, we found that many orthodontists are willing to pay a fair price for good products, but don’t want to be charged small, irritating fees when products do not meet their needs. At Opal Orthodontics, when our customers order too much of an item, the wrong item, or want to return something they have not used, we take products back without charging restocking fees, and even pay return shipping.
Ultimately, the difference between companies that are merely good and those that are great come down to small and simple things. To be refreshingly different, Opal Orthodontics has focused on key areas where other companies have come up a little short.